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Reputation management is not a task - it's a habit ...

Online Reputation Monitoring

Reputation monitoring is the early warning system that most businesses don’t have until they need it. By then, a negative review has spread, a complaint has gone viral, or a competitor has shaped the narrative. Proactive monitoring changes this: you see what’s being said, where, and by whom – in time to respond, correct, or amplify.

We provide comprehensive monitoring across web, social media, review platforms, and news outlets. This includes brand mention tracking, sentiment analysis, competitor reputation comparison, alert systems for immediate notification, and regular reports with actionable insights. The goal isn’t just knowing what’s being said – it’s being able to act on that knowledge before it becomes a problem or after it becomes an opportunity.

The companies that manage reputation well share a habit: they listen continuously, not just when something feels wrong. Because by the time something feels wrong, the conversation has usually been happening for a while.

Best Suited For

Businesses that want to stay ahead of reputation issues and respond proactively rather than reactively.

Frequently Asked Questions

What platforms do you monitor?

Google, major social media platforms, review sites (Google Business, Trustpilot, industry-specific platforms), news outlets, forums, and anywhere else relevant to your industry. We customise monitoring based on where your audience and critics actually spend time.

How fast do you detect new mentions?

Most mentions are detected within 30 minutes of publication. Critical alerts are escalated immediately. The speed of detection often determines the speed of response - which often determines the outcome.

Do you only track negative mentions?

No - we track everything. Positive mentions are opportunities to amplify, engage, and identify brand advocates. Neutral mentions are opportunities to shape perception. Negative mentions are opportunities to address problems before they grow. All of it is useful.
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